Water Store sells the most recognized brands in the industry so you can buy with confidence. We hope the warranty summaries below will help you in your purchase decision. Please be aware that:

* Like other retailers of branded products, Water Store does not offer any product warranty of our own--we honor the warranty provided by the manufacturer of the product. If you have a problem with a part during the warranty period, please contact us and we will arrange a return and replacement.
* The summary below does not include all the terms and limitations of each manufacturer's warranty, and manufacturers may change their warranty terms without notice (to you or to us). For warranty details, please visit the manufacturer's website.
* Warranties apply only to the original purchaser of the part.
* Warranties offer only replacement of the defective part with another part: no cash refunds and no reimbursement of labor costs, shipping costs or other expenses.
* Replacement under warranty does not extend the warranty term.
* Wholesaler Closeout items have a 30 day warranty (but still are covered by our Return Policy).

If you have questions about the warranty on a particular part after reviewing this page, please e-mail us.

Shipping
We calculate shipping charges using "live" FedEx, U.S. Postal Service, UPS, DHL and Con-Way rates. When you add a part to your Shopping Cart, change a quantity or change your address, the Cart automatically recalculates shipping based on the weight and size of your order and your postal (zip) code. As you're building your order, you'll always know the full delivered cost -- before you've entered your credit card number or any other personal information.
We try to make our shipping charges match what carriers charge us. We do not consider shipping a "profit center" -- on the contrary, we pass on to customers the discounts we receive from carriers. For some orders, the shipping cost does include more than just the postage you see on the box you receive. Examples include:
* Additional fees charged by our suppliers for shipping special-order items directly to consumers
* Costs of inbound shipping from suppliers who will not ship internationally to us before forwarding them on to you (applies only to international or APO/FPO orders of certain low-volume parts)
* Impact of choosing higher-cost suppliers for some parts so everything on an order can ship together (when the cost difference between suppliers is lower than the cost of shipping a separate box)
If any of these situations exists with your order, it's reflected in the shipping cost you see before you submit the order. We never add extra charges after the order is submitted--what you agree to pay when you enter the order is what you will be charged.
To minimize shipping costs:
• Select all your parts from the same manufacturer, if possible (this helps ensure your whole order will ship from one place).
• Ship to your office or business, rather than your home (commercial rates are lower).
If you believe the shipping cost on your order is not being calculated correctly, please let us know before you submit the order. If our database contains an incorrect weight for a part, or there is some other problem with our system, we will fix it promptly. Problems are very rare, though. In most cases, when shipping costs seem high it's because it just costs a lot to transport big, bulky items and to deliver to distant places.
Please allow 24 hours for your order to process. Orders are shipped on Mondays and Thursdays. Orders do not ship on weekends. Customer is responsible for ensuring that Fedex, UPS, and/or any other carrier used can deliver to specified shipping address.

Please use caution when ordering. And though our return policies apply equally to US and international orders, shipping international returns can be expensive.
If a tax line (identified as GST in Canada, VAT in the UK, etc.) appears on your order, we will pre-pay tax (and any import duties which may apply) for that shipment. The carrier will deliver with no additional charges due, offering you the same convenience our U.S. customers enjoy. Our tax registration number will appear on your order confirmation so you may reclaim input tax if you resell the product.

Prepayment of tax is limited to certain countries, warehouses and ship methods. If a tax amount does not appear for a portion of your order, we are unable to prepay tax for that shipment. For example, if part of your order is shipping via mail, or from a warehouse that is not set up for tax-prepaid shipments, no tax line may appear for that warehouse's portion of the order, even though a tax line does appear for items shipping from warehouses which can prepay tax.
If taxes or other import fees are due for a shipment, the carrier may ask you to pay them when your order is delivered. To avoid surprises, please contact your local customs office before placing an order to ask what charges may apply. We will be happy to assist you in gathering information (e-mail Customer Service) but a final determination can only be made by local authorities.

We will ship to APO/FPO addresses if the item does not exceed USPS limits on size and weight (108 inches in combined length and girth or 70 pounds in weight). Shipping costs for APO addresses include postage and insurance. Since not all of our shipping locations can ship via the mail, shipping costs for some parts include extra charges for shipping the parts to a mail-enabled location.

U.S. Mail shipping is available to Alaska, Hawaii and international locations, but only for certain parts (some parts ship from locations that do not have mail pickup). If you don't see a Mail shipping option for your international order, you may try choosing parts from another manufacturer (this may allow your order to be filled from a mail-enabled warehouse).

Instructions;
All items for return must be assigned an RMA number. E-Mail customer service and fill out return form and call customer service to receive a RMA number. IF YOU DO NOT HAVE AN RMA NUMBER YOU WILL NOT RECEIVE FULL CREDIT OR POSSIBLY NO CREDIT - SO RETURN PRODUCT WITH ASSIGNED RMA NUMBER. Write in black ink bold print and legible the RMA number on the outside of the shipping Return items with proper packing to assure no damage to items being shipped. Include copy of order conformation receipt and write on that confirmation in black ink the RMA # assign for this return. Any questions or problems please contact customer service at www.waterstore.com/customerservice or call (805) 683-9600 pacific time zone from 10:00am to 6:00pm. Please be patient as we pride ourselves with providing quality customer service and being honest in all business you can obtain return instructions using our Order Status page or by sending e-mail to info@waterstore.com (in your email, please tell us your order number, the part number and the reason for the return). If a part doesn't fit, don't try to "make it fit" and risk damaging the part (or yourself). We won't accept responsibility for any costs exceeding the cost of the part (and you don't need the aggravation of doing a job twice!) so please inspect the part before you start using the item.

Returns go to different locations, depending on the type of part and the reason for the return. You must send the return to the correct location and include the return instructions in the package to receive credit. Check that the parts are complete and in their original unmarked manufacturer part boxes (cores must be returned in the box the new part came in). Put the part boxes in a shipping box - returns sent in just the manufacturer's packaging may not be refundable if the original box is damaged in shipping. Please don't install the part or throw away the box until you're sure the part you have is the part you need! Please do not write on or alter the box in any way. We cannot issue return credit for parts which have been installed, modified or returned without their original packaging.

Shipping charges are not refundable unless the return is due to our mistake. If you decide you don't need a part, we don't mind taking it back as long as it has not been used or packaging damaged, but we can't recover the shipping cost. If you refuse delivery or the carrier returns a package because you provided an invalid address, the cost of return shipping will be deducted from your refund.

Refunds typically take about 5 business days to be issued. Providing us with a return tracking number will ensure a faster refund. Refunds will be issued in the same form as you paid, (i.e. Credit card payments will receive credit to the same card used to place the order). You will receive email confirmation when the refund has been issued.
http://www.waterstore.com/policy.html

Privacy Policy

We respect our customers and their privacy. We do not tele-market. We do not sell or rent customer information to anyone.
Both the dynamic version and the traditional HTML version of our catalog use a cookie only to identify contents of your shopping cart before placing an order. We do participate in conversion tracking programs offered by Google, Yahoo and other search engines which use a cookie placed by the search engine to track the number of search users that place orders. The statistics produced by these programs help us decide if the cost of advertising on search engines is worthwhile. These programs apply only if you found us using a search engine and agreed to accept their cookie.

We use your phone number only to contact you about a problem filling or delivering your order. We may use your e-mail (or regular mail) address to let you know about special promotions, newsletters or other events. Each e-mail sent is accompanied by the option to unsubscribe from our mailing list. If we send you mail you find annoying, just tell us and we'll take you off our list.